Yes! PawSafi works with any licensed veterinary clinic in Kenya so long as they are registred with us.

Just visit your vet, keep the invoice and clinical notes, and submit a claim online. We’ll handle the rest!

There is no waiting period for accidents. For Comprehensive plans, illnesses are covered after a 30-day waiting period.

Unfortunately, like most pet insurers, PawSafi does not cover conditions that showed symptoms or were diagnosed before your policy started.

Yes! You can adjust your plan or upgrade your coverage each year at renewal to match your pet’s changing needs.

Yes. Puppies and kittens can usually be enrolled from 8 weeks old, and new pets should join before they turn 8 years old to get full illness cover.

You can pay annually by M-Pesa, bank transfers, cheque and debit or credit card. Payments are secure and easy to manage online.

If your vet’s bill is higher than your plan’s coverage limit, you’ll pay the difference directly to the vet. However we handle the covered portion quickily.

Yes! You can add multiple pets to your PawSafi account and manage them all easily. Plus, you'll get a 5% discount for each extra pet.

Yes, we offer a discount of 8% on premiums paid annually.